Frequently Asked Questions

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Delays are extremely upsetting and annoying. Trust us, we feel the same way and sometimes our patience can get the best of us. Delays may be subject to various reasons. Ranging from production delays, international shipping delays, payment delays by your bank, and more. To mitigate most of the common delays we usually strive to have adequate inventory on hand to satisfy orders within 7-10 days from order placement. Recent demand however makes it challenging to build up any inventory and we are satisfying orders as they are received from the factory. You can trust that we are trying to fulfill your order in the fastest way possible. 

International shipping delays are the most common delay currently. Regardless of how big, or small the seller, all are trying to navigate the same challenge. To provide customers with a better understanding, we provided the two videos below explaining the challenges better than we ever could.

It's Chaos Out There - Shipping Crisis

https://www.youtube.com/watch?v=cFkMFwp2oSU

Why does the current Container shortage happen?

https://de.kuehne-nagel.com/en/-/wissen/markteinblicke/container-knappheit

Honestly, we did not think we would grow as fast as we did. While we currently average 72-96 hour response times, the overwhelming love we received from you guys made us quickly realize that we need to beef up the staff. With thousands of orders to process and a small staff, we are doing what we can to catch up to all your messages. We are growing our team of customer service reps to ensure we can respond to your requests in a more respectable matter. 

More to our warranty can be found here: WARRANTY

Yes, commercial customers are advised to contact support@spartan-performance.com for all inquiries. All commercial accounts are required to opt-in, or reject an annual maintenance plan.

Yes, you can! Please place a new order in our online shop. Then simply e-mail our customer service team with all your order numbers and we will do our best to consolidate all orders in one single delivery.  

You may safely cancel your order for a full refund any time prior to delivery. 

All orders delivered that have not been removed from the original packaging may be returned for a refund. Return requests must be submitted within 7 days from the time of delivery. Please understand that all returns are subject to additional shipping and handling. We encourage you to inspect all your delivered items prior to removing them from the original packaging. Your refund will then be processed once our team inspected the returned items. 

Not all products are made in the USA. We would love to support sales of locally manufactured exercise equipment, most customers are either not willing, or not able to afford Made in America prices.  

Although relatively simple, the racks do require a basic level of mechanical inclination to ensure correct assembly. If you already know that furniture assembly is not your strong suit, then we recommend adding assembly help with your purchase.

Nope, we are not. Drop-shipping is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when a store sells a product using the drop shipping model, it purchases the item from a third party and has it shipped directly to the customer. We usually keep sufficient inventory in stock, as far as demand allows us too. 

Of course we do. SPARTAN Performance offers a 10% discount on our entire store for Law Enforcement, Military, and First Responders. To qualify set up an account on our website and then send an email to, support@spartan-performance.com 

Military

Simply send us an e-mail from your MAIL.MIL account to verify eligibility (you will not receive any advertisement, or spam from us.

Law Enforcement & First Responders

Simply send us a copy of your credentials 

We can quickly change your account status so that you receive the discount. Remember, do this first before you place your order. Please allow 1-2 business days for the discount to be applied to your account. If you need to place your order sooner, please contact us.  

Yes, we do with limitations. Puerto Rico, Hawaii and Alaska are unfortunately outside of our standard service area and may even have seasonal limitations. Additional shipping and handling charges do apply for orders shipped outside of our standard service area. Please contact support@spartan-performance.com to verify if we can service your delivery location, prior to placing your order.  

 Yes, we do with limitations. Please have your S4 contact us at support@spartan-performance.com to verify if we can service your delivery location, prior to placing your order.